Privacy Policy

1. Introduction

Soham Cargo ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our packing and moving services. Please read this policy carefully.

2. Information We Collect

Personal Information You Provide

When you contact us for a shifting quote, book our services, or interact with us through our website, we may collect the following personal information:

• Full name
• Mobile phone number and/or WhatsApp number
• Email address
• Current and destination addresses
• Details about goods to be moved
• Preferred moving dates
• Payment information (processed securely)

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including your IP address, browser type, operating system, referring URLs, and pages viewed. This information is used to improve our website and services.

3. How We Use Your Information

We use the personal information we collect to:

• Provide, operate, and maintain our packing and moving services
• Contact you to discuss your shifting requirements and provide quotes
• Process your booking and arrange your move
• Send you service-related notifications (booking confirmations, transit updates)
• Respond to your enquiries and provide customer support
• Improve our services and website based on feedback
• Send promotional communications (with your consent, which you can withdraw at any time)
• Comply with legal obligations

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Partners: Trusted transport partners and logistics providers involved in executing your move, who are bound by confidentiality obligations.
• Insurance Providers: If you opt for transit insurance, relevant information is shared with our insurance partner.
• Legal Requirements: If required by law, court order, or government authority.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for secure data transmission. Payment information is processed through secure, encrypted payment gateways.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations, typically for 5 years after your last transaction with us. You may request deletion of your data at any time by contacting us.

7. Your Rights

You have the right to: access the personal information we hold about you; request correction of inaccurate information; request deletion of your personal data (subject to legal obligations); withdraw consent for marketing communications at any time; and lodge a complaint with the relevant data protection authority.

8. Cookies

Our website may use cookies to enhance your browsing experience. You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a revised "Last Updated" date.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Soham Cargo
288 R B C Road, Ground Floor, Dum Dum, Kolkata – 700028, West Bengal, India
Email: enquiry@sohamcargo.com
Phone: +91 82740 57237