Frequently Asked Questions

The cost depends on several factors: the size of your home (1BHK, 2BHK, 3BHK), the distance of the move, the floor you are on, whether a lift is available, and any special requirements. As a general guide: 1BHK local shift: ₹2,500–₹5,000; 2BHK local shift: ₹4,000–₹8,000; 3BHK local shift: ₹7,000–₹14,000. Inter-city shifts cost more based on distance. We provide a free, detailed written quotation for every move.

Absolutely not. Soham Cargo is committed to 100% transparent pricing. Our written quotation covers all costs — labour, packing materials, vehicle, and any applicable taxes. We clearly explain all components of the quote before starting any work. What we quote is what you pay, always.

You can get a free quote by calling us directly, sending a WhatsApp message, or filling out the quote form on our website. For smaller moves, we provide an estimate over the phone or WhatsApp. For larger moves, we send a surveyor to your home or office to provide an accurate assessment and quote.

We typically require 50% advance payment at booking confirmation and the remaining 50% upon delivery. We accept UPI, NEFT/RTGS bank transfer, and cash. We provide proper receipts and GST invoices for all payments.

Yes, we bring all packing materials including 5-ply corrugated cardboard boxes, bubble wrap, foam padding, stretch film, wardrobe boxes, and specialized boxes for electronics and appliances. All packing materials are included in the quotation — you do not need to arrange anything yourself.

Yes. Our team handles the complete dismantling and re-assembly of beds, wardrobes, modular kitchens, and other large furniture pieces. This service is included in our standard shifting package at no extra charge.

Absolutely. We have specialist packers trained in handling fragile and valuable items including glassware, crockery, artwork, antiques, sculptures, and delicate electronics. We use appropriate packaging materials and special crating when necessary for high-value items.

Yes, unpacking is available as an optional add-on service. Our team will unpack all cartons, remove packaging materials, and help arrange your belongings in your new home as per your instructions. This service is especially popular for families with young children or elderly members.

Yes, we handle all heavy home appliances including air conditioners (including split ACs), refrigerators, washing machines, dishwashers, microwave ovens, and other large appliances. For split ACs, we offer professional dismantling and re-installation at an additional charge. All appliances are packed using specialized materials for safe transit.

Yes, we offer transit insurance for all moves. You can opt for insurance coverage when booking. Transit insurance covers your goods against accidental damage, fire, and theft during the entire moving process from pickup to delivery. The insurance premium is a small percentage of the declared value of your goods.

While damage is extremely rare due to our careful packing and handling procedures, if it does occur and you have opted for transit insurance, you can file a claim and receive compensation. Our team will guide you through the claim process which is quick and transparent. Without insurance, we assess each case individually.

Yes, all of our vehicles are equipped with GPS tracking. Once your goods are loaded and dispatched, you can track the real-time location of your shipment. We also send regular WhatsApp updates at key milestones during the journey — departure, en-route checkpoints, and estimated delivery time.

For local shifts within Kolkata, we recommend booking 3–5 days in advance. For inter-city moves, 7–10 days advance booking is ideal to ensure vehicle availability on your preferred date. We do accommodate last-minute and emergency bookings depending on availability.

Yes, we offer same-day emergency shifting within Kolkata subject to availability. Call us as early as possible in the day and we will do our best to accommodate your request. Same-day bookings may be subject to a slightly higher rate.

Yes, Soham Cargo operates 7 days a week including weekends and public holidays. In fact, weekends are popular for office relocations to minimize business disruption. Weekend rates are the same as weekday rates — no surcharges apply.

For a local 2BHK shift within Kolkata, the entire process (packing + loading + transit + unloading) typically takes 6–10 hours depending on the floor, distance, and volume of goods. For 3BHK homes, this may extend to 10–14 hours. For inter-city moves, we often pack and load on Day 1 and transit on Day 2.